Find answers to common questions about our products, sizing, shipping, returns, and care instructions.
Whether you're curious about our materials or need help with an order, we've got you covered!
📩 Contact Us: If you need further assistance, feel free to reach out at help@thelacedshoe.com.
- All
- Order Support:
- Returns and exchanges:
- E-gift cards:
- Damaged item:
- Shipping:
- Sale:
- Sizing:
- Payment:
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Order Support:
A: You can check the status of your order by logging into your account and receiving update emails throughout the process.
A: Delivery typically takes 2-3 business days, but please note that shipping times outside the tristate area may be longer than usual.
A: Orders cannot be canceled once placed.
A: For any inquiries, please reach out to help @ thelacedshoe.com or WhatsApp at 845-533-2853. Our Team will respond within 24 hours Monday-Friday (excluding Holidays).
A: We offer several shipping options to fit your needs. Orders shipped are sent via USPS Priority Mail and UPS SurePost. Orders shipped to Florida are sent via UPS. We do offer Express shipping options.
A: You will receive an email confirming shipment ( kindly ensure you check your spam emails). Please note that items are charged to your selected payment method only after shipping
A: If Your package hasn’t been delivered and you can’t locate it, please check the surrounding areas. If it’s still missing, contact us at help@thelacedshoe.com, and we’ll assist you in resolving the issue, including helping to file a claim if necessary.
Returns and exchanges:
A: Customers are responsible for return and shipping.
A: Returns must be initiated within 7 days of receiving the item. Click Here for a detailed return policy
A: The fee is $10. Please note that shipping charges are non-refundable. They will be deducted from your final credit.
You can return or exchange in-store.
A: You have 7 days from the date you receive your order to initiate a return or exchange.
A: Sale items are final sale. Cannot be returned or exchanged.
Yes, you can, but will be issued back to your credit.
A: Return or exchange labels cannot be edited, but you can contact customer service by emailing help@thelacedshoe.com for further assistance.
E-gift cards:
A: Yes, we have pre-paid e-gift cards.
A: All gift cards are sent to the email that made the purchase.
A: We can review this information in your account, or you can check the email you received from us. Alternatively, feel free to contact us at help@thelacedshoe.com for further assistance.
A: You can redeem your e-gift card both online and in-store.
Damaged item:
You can email us at help@thelacedshoe.com with your order number and a picture of the damage so we can better assist you in finding the best solution.
Shipping:
A: Shipping is $7-14 dollars
A: If your order has no tracking number or details yet Please reach out to help@thelacedshoe.com we will do our best to combine your orders.
A: If your order has no tracking number or details yet Please reach out to help@thelacedshoe.com & we will be happy to change it for you
A: Orders placed using a free shipping code will ship with standard shipping.
Sale:
A: Items purchased Cannot be exchanged or returned.
Sizing:
A: To help you find your correct size we've created a printable size chart on our site that can guide you. Click here to view.
A: 1. Place printed paper on a hard surface with the heel line flushed to the wall ( fold if necessary). 2. Place the child’s heel on the bottom line against the wall. 3. The end of the longest toe will correspond to a size on the left.
Payment:
A: We accept all major credit cards such as Visa, Mastercard, American express, Discover, Google Pay, Apple Pay, Shop Pay, Zelle, and Cash.
A: Your selected method of payment will be charged once your items have shipped.