Return & Exchange Policy

This policy is for online only:

Return Policy

The following applies to full priced items: 

We will accept your return in exchange for store credit up to 7 days.
In order for your return to be processed, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be returned.


If you would like to exchange or get store credit please email with your order number in the subject line. Please let us know if you would like to exchange it for something else so we can put it aside for you. Our customers are important to us, we look forward to ensuring that your happy with your purchase.

Customers are responsible to pay for return shipping.

Store Credit will be issued for all returns less the cost of shipping.

The following applies for all shoes purchased at a discounted price in store and online


Order Cancellation

"Order Cancellation" is considered a return, and store credit will be applied towards your account. Absolutely no exceptions. 

Store Credit

The store credit is kept in our files, and does not expire. Please email us with what you would like to order and we will send you a link with your new order using your store credit.

Please send your returns to:
Laced Shoe Returns
455 Route 306
Monsey, NY 10952


Domestic orders will be shipped out for a flat fee of $10

International orders please email or WhatsApp us for an exact quote.

Please note once the package leaves the store it is the customers responsibility to follow up on it, although we will help file a claim if necessary. Once the item leaves the store we are no longer able to take responsibility for the whereabouts of your package. If a special delivery option is needed, we must be notified before your package is shipped out. 


Return/Exchange policy for religious holidays are extended for 7 days after the Holiday.

If you have any questions, please feel free to contact us at or WhatsApp 845-533-2853

  • Monsey

    455 Route 306 Monsey, NY 10952

    Phone: 845.533.2853

    Sun: 11-6

    Mon- Thurs 11-6:30

    Friday 10-1

    For all customer service inquiries please be in touch with our Monsey location.

  • Lakewood

    485 Locust Street Lakewood, NJ 08701

    Phone: 732.503.9095

    Sun-Thurs: 11-6

    Friday 10-1

Let us know how we can help!