Return & Exchange Policy

Return & Exchange Policy

This policy applies to online purchase only:

Return Policy for Full-Priced Items:

Returns are accepted for store gift cards only, no refunds.
Shoes must be returned in unworn, original condition within 7 days of receiving your order for your return to be processed.
Follow the steps here to begin your return.
A store gift card will be issued for all approved returns, less the cost of shipping.

Exchanges:

To exchange an item, please follow the instructions here.
Customers are responsible for return shipping costs. If you'd like the cost of a return label deducted from your store gift card, please indicate this when submitting your exchange request.

Please Note:

All sale and discounted items purchased online or in-store are FINAL SALE and cannot be returned or exchanged.
Orders cannot be canceled once placed.
Ship returns to:
Laced Shoe Returns
455 Route 306
Monsey, NY 10952

Shipping Fees:

Domestic orders: $7–$14 shipping fee.
International orders: For a shipping quote, please email or WhatsApp us at Help@thelacedshoe.com or 845-533-2853.

Important:

Once your package leaves our store, we are not responsible for its whereabouts.
Special delivery requests must be made before your package is shipped.

Holiday Policy:

Our return/exchange period is extended by 7 days after religious holidays.

Questions?
Contact us through our contact form, email us at help@thelacedshoe.com, or WhatsApp us at 845-533-2853.